Policies and Guidelines

At Grounded Holistic Health, we are committed to providing a professional, respectful, and welcoming environment where every client can focus on their personal health and wellness.

To ensure fairness, consistency, and the best possible experience for everyone, we ask that all clients review and respect the following policies before booking an appointment.

1. Appointment Cancellations & Rescheduling

We understand that life happens and schedules can change. We kindly request at least 24 hours' notice when canceling or rescheduling an appointment.

  • Appointments canceled with at least 24 hours' notice may be rescheduled or credited toward a future appointment.

  • Appointments canceled with less than 24 hours' notice may be subject to a cancellation fee of up to 100% of the scheduled service price.

  • Exceptions may be made at our discretion for emergencies or unforeseen circumstances.

2. No-Call, No-Show Policy

Clients who fail to attend a scheduled appointment without providing prior notice will forfeit 100% of the appointment cost.

  • No refunds or credits will be issued for no-call, no-show appointments.

  • Any prepaid session will be considered used.

  • Repeated no-shows may result in restrictions on future bookings or a requirement to prepay for services.

Our appointment times are reserved specifically for you, and missed appointments prevent other clients from receiving care.

3. Session Credits, Packages & Expiration

All purchased session credits and packages must be used within four (4) months of the original purchase date, unless otherwise specified in writing.

  • Unused credits expire after the four-month period, subject to applicable law.

  • Credits cannot be exchanged for cash or transferred to another individual without prior approval.

  • Missed appointments that violate our cancellation or no-show policies may result in the forfeiture of a session credit.

  • Extensions may be granted at the discretion of Grounded Holistic Health.

Any legally required exceptions, including those involving gift certificates or prepaid services, will be honored.

4. Refund Policy

All service purchases are generally considered final, except where refunds are required by applicable law.

  • Completed services are nonrefundable.

  • No refunds will be issued for no-call, no-show appointments.

  • Dissatisfaction with results does not automatically qualify a client for a refund.

  • Refund requests for unused prepaid services will be evaluated individually, subject to applicable law.

We strive to provide high-quality services but cannot guarantee specific physical, emotional, or personal wellness outcomes.

5. Right to Refuse or Discontinue Service

Grounded Holistic Health reserves the right to refuse, postpone, or discontinue services when reasonably necessary for safety, professional ethics, appropriate scope of practice, or client and practitioner well-being, consistent with applicable laws.

Reasons may include, but are not limited to:

  • Disrespectful, threatening, abusive, or inappropriate behavior.

  • Sexual harassment or inappropriate conduct.

  • Arriving under the influence of alcohol or impairing substances.

  • Medical conditions or circumstances that make a particular service unsafe or inappropriate.

  • Repeated violations of appointment or business policies.

  • Requests for services outside the practitioner's professional qualifications or scope of practice.

All decisions will be made without unlawful discrimination.

6. Late Arrival Policy

We encourage clients to arrive on time to receive the full benefit of their scheduled appointment.

  • Clients arriving late may receive a shortened session to avoid affecting subsequent appointments.

  • The full appointment price will still apply.

  • Arrivals more than 15 minutes late may be considered a missed appointment if the remaining time is insufficient to provide the service safely and effectively.

7. Client Health & Safety

Clients are responsible for providing accurate and current information regarding their health, medical history, injuries, and other relevant conditions.

  • Please notify your practitioner of any changes in health before your appointment.

  • Certain services may require additional screening, informed consent, or clearance from a qualified healthcare professional.

  • Clients experiencing contagious illness or symptoms that could put others at risk should contact us to reschedule.

Grounded Holistic Health reserves the right to modify or postpone services when necessary for safety.

8. Professional Boundaries & Respect

We are committed to maintaining a safe, respectful, and professional environment.

All clients are expected to treat practitioners and others with courtesy and respect. Inappropriate comments, unwanted physical contact, harassment, or violations of professional boundaries will not be tolerated.

Services may be terminated immediately when these boundaries are violated.

9. Scope of Services

Grounded Holistic Health offers massage therapy, laser therapy, fitness and nutrition guidance, and spiritual life coaching.

Each service is provided within the practitioner's applicable training, qualifications, and professional scope.

  • Fitness and nutrition guidance is educational and does not replace individualized medical care or medical nutrition therapy.

  • Spiritual life coaching is intended for personal development and self-awareness and is not psychotherapy or mental health treatment.

  • Massage and laser therapy are not substitutes for medical diagnosis or necessary medical treatment.

Clients should consult appropriately licensed healthcare professionals when needed.

10. Policy Acknowledgment

By scheduling an appointment or purchasing services with Grounded Holistic Health, clients acknowledge that they have been provided access to these policies.

Where required, clients will be asked to expressly agree to the applicable policies, consent forms, and service-specific waivers before receiving services.

Grounded Holistic Health may update these policies as needed. Any changes will be communicated appropriately and will not retroactively override existing contractual rights or applicable consumer protections.

Thank you for respecting our policies and supporting Grounded Holistic Health. We look forward to being part of your wellness journey.